Terms of service

These Terms of Service govern your access to and use of bunnybloom.website, including all information, tools, features, products, and services offered by BunnyBloom.

By visiting our website, creating an account, or purchasing a product, you agree to these Terms of Service. Please read them carefully before using the website.

1. About BunnyBloom

BunnyBloom is an online retail store established in 2023.

Our contact details are:

Address: 1930 Banbury Rd, North Vancouver, BC V7G 1W5, Canada
Email: support@bunnybloom.website
Phone: +1 604 817-7118
Website: bunnybloom.website

2. Eligibility

By using our website, you confirm that:

You are at least the age of majority in your place of residence; or
You have permission from a parent or legal guardian to use the website;
You have the legal capacity to enter into a binding agreement;
The information you provide is complete, accurate, and current.

You may not use our website or products for unlawful or unauthorized purposes.

3. Online Store Terms

You must not:

Violate applicable laws or regulations;
Transmit malware, viruses, or harmful code;
Attempt to gain unauthorized access to the website;
Interfere with website security or functionality;
Use automated tools to scrape, copy, or collect website content without permission;
Use the website for fraudulent, abusive, deceptive, or harmful activity;
Impersonate another person or provide false information.

We may suspend or terminate access where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to display product descriptions, colours, measurements, images, materials, compatibility information, and specifications accurately.

However:

Colours may appear differently depending on your screen;
Minor measurement differences may occur;
Packaging may be updated;
Product details may change without prior notice;
Photographs may include decorative items that are not included with the product.

Customers are responsible for reviewing product information before ordering.

5. Prices and Currency

Product prices are displayed on the website in the selected or indicated currency.

Prices may change without notice. A price change will not affect an order that has already been accepted, except where there is an obvious pricing error or where required by law.

Currency conversion rates displayed by third-party payment services are estimates and may differ from the rate used by your bank or card provider.

6. Taxes, Customs, and Import Charges

Applicable taxes may be calculated during checkout or charged according to the laws of the customer’s destination.

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Customs procedures may affect delivery times and are outside our direct control.

7. Orders and Acceptance

Submitting an order does not automatically mean it has been accepted.

We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including:

Product unavailability;
Incorrect pricing or product information;
Suspected fraud or unauthorized payment;
Delivery restrictions;
Duplicate or unusually large orders;
Errors affecting inventory or checkout;
Violations of these Terms.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

8. Billing and Account Information

You agree to provide accurate and complete:

Billing information;
Shipping information;
Contact details;
Payment information.

You are responsible for reviewing your order before confirming payment.

If you create an account, you are responsible for safeguarding your password and for activity conducted through your account. Notify us promptly if you suspect unauthorized access.

9. Payment

Payments are processed through Shopify or other authorized third-party payment providers.

We do not directly control all aspects of third-party payment processing. Your use of those services may also be governed by the payment provider’s terms and privacy practices.

You authorize the applicable payment provider to charge the total shown at checkout.

10. Shipping and Delivery

BunnyBloom provides free worldwide standard shipping.

Estimated delivery is generally 7–10 business days after shipment, unless a different estimate is displayed at checkout.

Delivery estimates are not guaranteed. Delays may occur because of customs processing, carrier disruptions, severe weather, holidays, remote destinations, incorrect addresses, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for complete information.

11. Returns and Refunds

Eligible purchases may be returned within 30 calendar days of delivery under our Return and Refund Policy.

Approved returns submitted within the return period are free. Returned products must meet the eligibility requirements described in that policy.

12. Intellectual Property

All website content, including but not limited to:

Brand names;
Logos;
Product descriptions;
Graphics;
Photographs;
Videos;
Page designs;
Icons;
Written content;
Website layout;

is owned by or licensed to BunnyBloom and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes only. You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

13. Third-Party Services and Links

Our website may contain services, applications, or links provided by third parties.

We do not control and are not responsible for third-party websites, products, policies, content, availability, or security. Accessing third-party services is at your discretion and may be subject to separate terms.

14. Reviews, Feedback, and User Content

If you submit a review, photograph, suggestion, comment, or other content, you confirm that:

You have the right to submit it;
It is accurate and lawful;
It does not infringe another person’s rights;
It does not contain harmful, defamatory, abusive, or misleading material.

You grant BunnyBloom a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish, and display submitted content for store operation, marketing, customer support, and promotional purposes, subject to applicable privacy law.

We may remove content that violates these Terms.

15. Prohibited Uses

You may not use the website:

For unlawful purposes;
To solicit unlawful acts;
To violate intellectual-property rights;
To harass, threaten, discriminate against, or harm others;
To submit false or misleading information;
To distribute malware or malicious code;
To collect personal information without permission;
To conduct spam, phishing, scraping, or automated attacks;
To interfere with security features;
To evade fraud-prevention systems.

16. Disclaimer of Warranties

We aim to provide a reliable website and accurate product information. However, except where prohibited by law, the website and services are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free;
Every product will remain available;
All website errors will be corrected immediately;
Delivery will occur by an exact date;
The website will be compatible with every device or browser.

Mandatory product warranties and consumer rights remain unaffected.

17. Limitation of Liability

To the maximum extent permitted by law, BunnyBloom will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted under applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, or mandatory consumer rights.

18. Indemnification

To the extent permitted by law, you agree to indemnify BunnyBloom against claims, losses, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

20. Waiver

Failure to enforce any provision does not waive our right to enforce it later.

21. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without limiting any mandatory consumer rights available in your country of residence.