Contact information

BunnyBloom is committed to providing friendly, professional, and reliable customer support.

You may contact us regarding orders, products, shipping, returns, refunds, payments, website issues, or general business inquiries.

Business Information

Business Name: BunnyBloom
Year Established: 2023
Website: bunnybloom.website

Mailing and Business Address

BunnyBloom
1930 Banbury Rd
North Vancouver, BC V7G 1W5
Canada

Please contact customer support before sending any product to this address. Unauthorized returns may not be accepted, and the approved return facility may differ depending on your location and the product being returned.

Email Support

Email: support@bunnybloom.website

Email is the recommended contact method for:

Order-status questions;
Product information;
Shipping and tracking assistance;
Return and refund requests;
Damaged, defective, or incorrect products;
Billing and payment questions;
Website support;
Privacy or legal inquiries.

When contacting us about an order, please include your full name, order number, and a clear description of your request.

For damaged or incorrect products, attach clear photographs or videos when possible.

Telephone Support

Phone: +1 604 817-7118

Telephone availability may vary because of holidays, call volume, and time-zone differences. If we are unable to answer, please contact us by email.

Response Times

We aim to respond to customer-support emails within one to two business days.

Response times may be longer during weekends, Canadian public holidays, promotional periods, or unusually high support volume.

Submitting multiple messages regarding the same issue may delay the response process. We recommend replying to the original email thread whenever possible.

Order Assistance

To help us locate your order efficiently, please provide:

Your order number;
The email address used during checkout;
The recipient’s full name;
Your shipping address;
A description of the issue.

For your protection, we will never ask you to send your full payment-card number, password, or online-banking credentials by email.

Returns

Do not send a return without contacting us first.

Approved returns must follow the instructions provided by our support team. Please review our Return and Refund Policy for eligibility requirements and refund timeframes.

Business and Legal Inquiries

Legal notices, intellectual-property concerns, regulatory correspondence, and formal business communications may be sent to:

Email: support@bunnybloom.website

Please use a clear subject line and include sufficient information for us to review the request.

Customer Communication

We communicate primarily in English. Translation tools may be used to assist customers in other languages, but the English version of formal policies will control where legally permitted.