Shipping policy

This Shipping Policy explains how orders placed through bunnybloom.website are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

BunnyBloom provides free standard shipping to supported destinations worldwide.

There is no minimum purchase amount required for free standard shipping unless a different condition is clearly displayed during a promotional campaign.

Optional expedited delivery, where available, may require an additional charge shown at checkout.

2. Order Processing

Orders are generally processed within 1–3 business days after payment authorization.

Processing does not normally occur on weekends or Canadian public holidays.

During high-demand periods, product launches, major sales, or holidays, additional processing time may be required.

After your order has been processed and shipped, you will normally receive a shipping confirmation email containing available tracking information.

3. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 business days after shipment.

Business days generally exclude weekends, public holidays, customs delays, and days when carriers are not operating.

The delivery estimate is provided as a reasonable guideline and is not a guaranteed delivery date.

4. International Deliveries

We ship internationally to destinations supported by our logistics providers.

International delivery may be affected by:

Customs inspections;
Import documentation;
Local postal operations;
Remote-area delivery schedules;
Border restrictions;
Local holidays;
Carrier capacity;
Weather conditions.

Customers are responsible for ensuring that the products ordered may legally be imported into their country.

5. Customs Duties and Import Taxes

Although standard shipping is free, international orders may be subject to:

Customs duties;
Import taxes;
Brokerage fees;
Local handling charges;
Government assessments.

Unless otherwise stated at checkout, these charges are not included in the product price and remain the responsibility of the customer.

We cannot undervalue shipments, alter customs documents, or mark commercial orders as gifts.

6. Tracking Information

Tracking information will be provided when available.

Tracking updates may take several business days to appear after shipment. It is normal for a package to remain at the same tracking stage while moving between facilities or countries.

Some postal services provide limited tracking after a shipment enters the destination country.

7. Multiple Packages

Products from the same order may occasionally be shipped separately because of inventory location, package-size limits, or logistical requirements.

If your order arrives in multiple packages:

You will not be charged additional standard shipping fees;
Packages may arrive on different dates;
Separate tracking numbers may be provided.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

Recipient name;
Street address;
Apartment, suite, or unit number;
City;
Province, state, or region;
Postal or ZIP code;
Country;
Valid phone number where required.

We will attempt to update the address before shipment, but changes cannot be guaranteed once processing has begun.

9. Failed Delivery and Returned Packages

A package may be returned because of:

An incorrect or incomplete address;
Repeated unsuccessful delivery attempts;
Failure to collect the package;
Refusal of delivery;
Failure to pay customs charges;
Restrictions imposed by local authorities.

If a package is returned, contact us to discuss reshipment or refund options. Additional costs caused by customer-provided address errors, refusal, non-collection, or unpaid import fees may be deducted where legally permitted.

10. Delayed Shipments

Shipping delays can occur because of events beyond our reasonable control, including:

Customs inspections;
Carrier disruptions;
Severe weather;
Natural disasters;
Labour disputes;
Transportation interruptions;
Public emergencies;
Peak holiday demand;
Government restrictions.

If your order is delayed, please review the tracking information before contacting our support team.

11. Lost Packages

A package may be considered lost when the carrier confirms loss or when tracking has shown no meaningful movement for an unusually long period.

We may ask you to:

Confirm your shipping address;
Check with household members or neighbours;
Contact the local carrier;
Allow the carrier’s investigation period to finish.

Once the loss is verified, we may offer a replacement or refund, subject to the circumstances and applicable law.

12. Delivered but Not Received

If tracking shows that your order was delivered but you cannot find it:

Check around the delivery location;
Ask household members, neighbours, reception staff, or building management;
Review any delivery photograph or carrier notice;
Wait until the end of the delivery day;
Contact the carrier for delivery details;
Contact BunnyBloom if the package remains missing.

Reports should be submitted as soon as possible after the delivery scan.

13. Damaged Packages

If a package arrives damaged:

Photograph the exterior packaging before opening it;
Photograph the shipping label;
Photograph the product and damaged areas;
Keep all packaging until your claim is resolved;
Contact us promptly at support@bunnybloom.website.

Verified damaged products will be handled under our Return and Refund Policy.

14. Order Changes and Cancellations

We cannot guarantee changes after processing has started. If your order has shipped, it cannot be recalled, but you may request a return after delivery.