Refund policy

Thank you for shopping with BunnyBloom. We want you to feel confident when purchasing from us. This Return and Refund Policy explains the conditions, process, and timeframes applicable to returns, exchanges, refunds, damaged products, and order cancellations made through bunnybloom.website.

1. 30-Day Return Policy

We offer a 30-day free return and refund policy.

You may request a return within 30 calendar days from the date your order is marked as delivered. To qualify for a return, the product must:

Be unused, unworn, and in its original condition;
Include all original packaging, accessories, manuals, labels, and components;
Show no signs of misuse, accidental damage, modification, or improper handling;
Be accompanied by valid proof of purchase or an order number.

Returns requested after the 30-day period may not be accepted unless required by applicable consumer-protection law.

2. Free Returns

Approved returns submitted within the 30-day return period are free of charge.

Before returning a product, you must contact our customer support team to receive return authorization and the appropriate return instructions. Where available, we will provide a prepaid return shipping label or another approved free-return method.

Products sent back without prior authorization may be delayed, refused, or returned to the sender.

Please do not send returns directly to the address shown on our website unless our customer support team specifically instructs you to do so. The authorized return location may differ depending on the product and your country.

3. How to Request a Return

To request a return, contact us at:

Email: support@bunnybloom.website
Phone: +1 604 817-7118

Please include:

Your full name;
Your order number;
The product you wish to return;
The reason for the return;
Photographs or videos if the product is defective, damaged, or incorrect.

Our support team will review your request and provide return instructions. Please allow up to two business days for an initial response.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

Damaged during delivery;
Defective;
Missing parts;
Significantly different from the product ordered;
The wrong item, size, colour, or model.

Please provide clear photographs or videos showing the product, packaging, shipping label, and issue. Once verified, we may offer, depending on the circumstances:

A free replacement;
A full refund;
A partial refund where appropriate;
Another reasonable solution agreed upon with you.

You will not be charged return shipping costs for verified damaged, defective, or incorrect products.

5. Non-Returnable Items

Unless defective or otherwise required by law, the following products may not be eligible for return:

Products that have been used, altered, damaged, or modified after delivery;
Products returned without their original components or packaging;
Personalised or custom-made products;
Gift cards or digital products;
Clearance or final-sale products clearly identified as non-returnable before purchase;
Products presenting hygiene or safety concerns after being opened or used.

Nothing in this section limits any statutory rights available to you under applicable law.

6. Exchanges

We may offer exchanges when stock is available. The fastest method is generally to return the original item for a refund and place a new order for the preferred product.

If you received an incorrect or defective product, contact us before placing another order so we can resolve the issue without additional cost to you.

7. Refund Processing

After your returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank, card issuer, payment provider, and country.

Original standard shipping is free and therefore has no refundable shipping charge. Optional expedited shipping charges, where offered, are generally non-refundable unless the order arrived damaged, defective, incorrect, or the refund is required by law.

BunnyBloom is not responsible for processing delays caused by banks or payment providers.

8. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or card account again;
Contact your card issuer or payment provider;
Allow for the provider’s standard processing time;
Contact us at support@bunnybloom.website if the refund remains missing.

9. Order Changes and Cancellations

Orders may enter processing shortly after they are placed. Contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellation after processing or shipment has begun.

If an order has already shipped, you may request a return after delivery under this policy.

10. Refused and Unclaimed Deliveries

If a shipment is refused, left unclaimed, or returned because the customer provided an incorrect or incomplete address, we will contact the customer where possible.

A refund may be issued after the order is returned and inspected. Additional costs resulting from an incorrect address, refusal, customs non-payment, or repeated delivery failure may be deducted where legally permitted.

11. Consumer Rights

This policy is intended to complement applicable consumer-protection laws. It does not exclude, restrict, or replace any mandatory legal rights available to you.